1.    Did you personally sign up electricity plan with us? Yes No

2.    Which channel did you use to compare electricity plans or find out information? OEM price comparison website Tuas Power roadshows Tuas Power website Did not make comparison Word of mouth

3.    How did you sign up our electricity plan? Tuas Power website Roadshow Tuas Power customer service hotline Others, please specify:

4.    For roadshow sign up, were you given sufficient time to consider before deciding? Yes No Not applicable because I sign up online

5.    Were the following information accurately presented?   Electricity Plans Yes No   Promotions Yes No

6.    Were you aware of the following terms and conditions when signing up?   Electricity Rate Yes No Not Applicable   Contract Start & End Date Yes No Not Applicable   Security Deposit Yes No Not Applicable   Early Termination Charges Yes No Not Applicable   Plan is a Standard or Non-Standard Plan Yes No Not Applicable   Contract Expiry/Renewal Terms Yes No Not Applicable

7.    When signing up, did you read and acknowledge the: Please select to view a sample of each documents.   Consumer Advisory Yes No   Factsheet Yes No

8.    Was Tuas Power able to address your queries/concerns:   When signing up Yes No I did not/do not have any queries/concerns   After signing up Yes No I did not/do not have any queries/concerns

9.    Please share your reasons for choosing Tuas Power. Convenience with the same SP utilities bill No hidden charges Competitive pricing Promotions Established organisation Excellent customer service Referral program Free Insurance Others, please specify:

10.    Would you recommend your family and friends to sign up with Tuas Power? Yes No, please specify:

11.    Are you satisfied with the overall service provided by Tuas Power?   When signing up Yes No   After signing up Yes No

12.    Any other feedback such as areas for improvement?