Welcome to the Tuas Power Supply Online Customer Portal
Please key in your User ID and Password below to access the portal.
USER ID :
New Account Registration
Please call our CusCare hotline at 68385565, if you have any enquiries.
TUAS POWER SUPPLY'S STANDARD TERMS AND CONDITIONS FOR CUSTOMER PORTAL ("CUSCARE")
2.1 CusCare makes available specific information, data files, and documents for viewing and downloading.
3. Registration and Password
3.1 The User of CusCare shall provide accurate information for registration and, where such information changes over time, update such information without undue delay. The User shall ensure that the contact details provided to TPS is valid and at which the user can be contacted.
3.2 Upon registration, the User will be issued with a User ID and a password. The User ID and password allows User to view information, download files or documents.
3.3 The User shall ensure that the User ID and password are not accessible by third parties and is liable for all transactions and other activities carried out under its User ID and password. If and to the extent the User becomes aware that third parties are misusing the User ID and password, the User shall notify TPS without undue delay, in writing and, as the case may be, by email in advance.
3.4 Upon receipt of the notice under paragraph 3.3, TPS will deny access to the password-protected area under such User ID and password. Access by the User will only be possible again upon the User’s application to TPS.
4. Suspension and Termination of Access
4.1 The pages of CusCare are password protected. In the interest of safety and security of the business transactions, only registered users may access said pages. TPS reserves the right to deny registration to any user. TPS is entitled, at any time and without obligation to give reasons, to deny the User the right to access the password-protected pages by blocking its User data (as defined below), in particular if the user:
uses false data for the purpose of registration;
violates any applicable laws in the access to or use of the CusCare;
violates any intellectual property right or any other proprietary rights;
transmits, stores or uploads hyperlinks or contents to which the user is not entitled, in particular in cases where such hyperlinks or contents are in breach of confidentiality obligations or unlawful;
downloads any file or materials that cannot be copied or otherwise used;
hacks into CusCare (in particular areas that you are not permitted to access with your User ID and password), make excessive traffic demands, deliver viruses or otherwise engage in any other behaviour that my reasonably be expected to inhibit other users from using and enjoying the CusCare or damage or destroy the reputation of TPS; or
has terminated the contractual relationship with TPS.
4.2 The User may at any time cancel their access to CusCare by notifying TPS in writing and, as the case may be, by email. In such circumstance, TPS will terminate the user access.
4.3 The Customer shall notify TPS as soon as practicable when its employee having access to CusCare leaves the company and TPS shall in its discretion be able to terminate those customer accounts.
4.4 The User acknowledges that TPS may suspend, without advanced notice, the operation in full or in part at any time for repair, maintenance work, update and/or upgrade the contents or functionality of the CusCare. Due to the nature of the Internet and computer systems, TPS cannot accept any liability for the continuous availability of the CusCare.
5.1 The CusCare may contain hyperlinks to the web pages of third parties. The User acknowledges and agrees that TPS shall have no liability for the content of such web pages and does not make representations about or endorse such web pages or their content as its own, as TPS does not control the information on such web pages and is not responsible for the content and information given thereon. The use of such web pages shall be at the sole risk of the User.
6. Liability for Defects of Title or Quality
6.1 Insofar as any information, data files or documentation is made available at no cost, any liability for defects as to quality or title of the information, data files and documentation especially in relation to the accuracy, completeness and/or fitness for purpose is excluded. The User shall indemnify TPS for any direct or indirect losses resulting from the use of the information, data files or documentation from CusCare. All documents on Cuscare remains the property of Tuas Power Supply Pte Ltd and shall not be misused or reproduced by the User.
7. Other liability – Viruses
7.1 Although TPS makes endeavour to keep CusCare free from viruses, Trojan horses and other harmful pro-active systems, the User acknowledges and agrees that TPS cannot make any guarantee that it is virus-free. The User shall, for their own protection and in order to keep CusCare virus-free, take the necessary steps to ensure appropriate security measures and shall utilise a virus scanner before downloading any information data files or documents; and the User shall indemnify TPS for any direct or indirect losses resulting from the use of CusCare.